Refund Policy

Last updated: November 2, 2026

Scope

This refund policy applies to all paid‑subscriptions on OrderCleanser, processed via Stripe.

Eligibility for refunds

• You can cancel your subscription anytime; cancellation takes effect at end of current billing‑cycle, no pro‑rated automatic refunds for partial‑month usage.
• If our core CSV‑export feature is non‑functional and you report within 72 hours and we cannot resolve within reasonable time, you qualify for full‑refund for that billing‑month.
• We do NOT offer refunds for: mis‑purchases, misunderstanding of feature scope, changes of business‑requirements, or third‑party Shopify‑API outages outside our control.

How to request refund

Send email to support@ordercleanser.dev with your registered email and order‑invoice ID from Stripe. We review and respond within 3 business‑days.

Free‑plan

The Free tier costs $0, no refunds applicable.